|
24-Hour
Toll Free Automated Customer Service Information Line
...provides
easy access to benefit and claims information.
-
It’s
free!
-
It’s
fast!
-
It’s
convenient!
...24
hours a day 7 days a week
Callers
respond to prompts using a touch-tone phone.
EPS
is dedicated to providing you with superior service!
Customer
Service Representatives are available 9:00 a.m.
to 4:00p.m. Central time.
405-755-2929
ext. 251
or
toll free
1-800-749-2631
ext. 251
What
you will hear when you
call EPS Automated Fax
Recall Information Line..
THE
INITIAL GREETING: “You
have reached Fax Recall Benefit FaxBack system...”
THE
NEXT MESSAGE: “If
you are a provider press 1...” You
will need: Your fax number, federal ID number,* and insured Social
Security number.
“If
you are insured and wish eligibility or claim status press 2...”
You will need: Your social security number, birth date, and date of
claim.
*
After your first time to call, FaxRecall will link your fax number to your
Federal ID
Hints
on using the Automated
Customer Service
Information Line
Have
this information available when you place your call:
-
Federal
Tax ID Number (if caller is a healthcare provider)
-
Plan
Participant’s Social Security Number
-
Fax
Number including Area Code (if requesting verification and a summary
of benefits or a copy of an Explanation of Benefits)
-
Date
of Service (if requesting status of a specific claim)
Following
the initial greeting, as soon as you know which menu item you wish to
select, you may press the appropriate number without waiting for the
system to complete its explanation.
A
date of service must be entered in a six digit format; for example,
January 5, 1999 would be entered as 0-1-0-5-9-9
Top |
